4 Best Practices to Build Better ESG and Sustainability Programs

| May 9 2023

In recent years, there has been an increasing trend for companies to claim environmental sustainability, making public commitments to lower carbon emissions and other eco-friendly measures. However, this rise in environmental claims has also led to the concern of greenwashing, where companies make false or exaggerated statements about their environmental practices. This article delves into the issue of greenwashing, its risks, and the lack of accountability and regulation for ESG commitments.

Sustainability initiatives are becoming increasingly important for businesses as they look to operate in an environmentally and socially responsible manner. However, implementing these initiatives can be complex, and there are risks involved in making false or exaggerated claims about them. In this article, we will explore four best practices for enterprises looking to implement sustainability initiatives responsibly and effectively.

4 Best Practices for Enterprises Implementing Sustainability Initiatives

Organizations must learn how to run their ESG programs in a way that demonstrates their commitment and their progress—but that doesn’t open them up to liability. Here are four ways organizations can responsibly advance their ESG programs and sustainability initiatives.

1. Appoint a CSO or other sustainability leader 


First, an organization should appoint—and empower—a leader for its ESG programs. Whether that person is exclusively responsible for sustainability programs or also assumes other responsibilities, they should have: 

  • expertise in the specific ESG areas the organization seeks to address;
  • sufficient bandwidth to manage the ESG program, implement sustainability initiatives, and provide regular updates;
  • the authority to make decisions; 
  • the power to implement new measures; 
  • accountability for the outcome of those measures;
  • strong relationships and contacts throughout the organization; and 
  • visibility into the organization’s overall practices and operating procedures. 

Without a designated CSO who possesses these qualities, ESG programs can quickly become unwieldy and ineffective.

2. Start small


ESG issues are multifaceted, complex, and slow to change—but even small steps can move an organization closer to its goals. Don’t be afraid to start small. A narrow sustainability initiative is much easier to manage and can still be effective. Don’t let yourself get overwhelmed. Start with one action, even if it feels small, and then measure it, report on it, and cycle back. Every action counts. An organization can always gradually expand its ESG program to achieve maximum results without taking on too much too soon.

3. Stick to the facts about your ESG and sustainability programs


Organizations cannot exaggerate or falsify their ESG programs. ESG claims should be clear, specific, devoid of meaningless filler terms (such as “eco-friendly”), honest, and backed by measurable data.

To avoid claims of greenwashing, false advertising, and deception, an organization’s marketing team must be on the same page as its sustainability, legal, and financial teams. Just as an organization relies on redundancies to thoroughly review and verify financial statements before releasing them to the public, it should have its legal and financial teams analyze ESG statements before giving final approval. 

Organizations can also avoid greenwashing in particular by following the FTC’s Green Guides, which provide standards for making environmental marketing claims, insights as to how consumers generally view certain claims, tips for how organizations can substantiate their claims, and sample qualifications that organizations can include in their statements to avoid deception.

4. Use metrics to ensure accurate tracking and reporting

Finally, an organization must track and report data to support its ESG claims and insulate itself from liability. If you're going to back up any kind of claim, you must be able to get that data from every area of your company. You have to have a record of it. That information has to flow through to the right people and systems to come together in reportable, verifiable numbers. Net-zero or other carbon reduction claims are particularly data-intensive; be sure you know what you’re promising before making such claims publicly.


Sustainability initiatives are an important part of an organization's commitment to environmental and social responsibility. However, it is essential that enterprises approach them responsibly and transparently to avoid the risks of liability and greenwashing. By appointing a CSO or sustainability leader, starting small, sticking to the facts, and using metrics to track and report progress, organizations can effectively implement sustainability initiatives and demonstrate their commitment to a more sustainable future.


To learn more about how ESG is affecting enterprises

Download Hanzo's Guide to ESG & Sustainability



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