What Did Ediscovery pros say in the Benchmark Collaboration Data Survey?

| November 16 2020

Does your organization use a collaboration platform like Slack to keep employees connected and coordinated as they work remotely? If so, you may have found that it’s largely replaced email for internal communications. But those communications are still discoverable. Are you prepared to preserve and collect the data within your collaboration app if it becomes relevant to a potential litigation issue? 

Questions like these spurred Hanzo and ACEDS to run a collaboration survey this fall. Now, the results are in, and we’re tallying them up to see what challenges our respondents are facing with collaboration platforms and the data that they yield. 

Of course, we don’t want to keep that information to ourselves. That’s why we’ve arranged a webinar on Wednesday, November 18, 2020, at 1 p.m. Eastern to present the results and provide expert insights on what organizations should do now so they’re prepared to meet their ediscovery obligations. Registration is open now

In case you’re not familiar with ACEDS or you missed the survey, here’s a quick recap. 


What Is ACEDS?


ACEDS is the Association of Certified E-Discovery Specialists. ACEDS members work in ediscovery, of course, but they also manage information governance, regulatory compliance, and the broader practice of law. ACEDS seeks to “build[] a community of e-discovery specialists for the exchange of ideas, guidance, training, and best practices,” collectively intended to “reduce the costs and risks associated with e-discovery.” To that end, ACEDS also created and administers the first ediscovery certification exam to educate professionals and verify their skills and knowledge. 

ACEDS and Hanzo launched their partnership late this summer to leverage their shared audience and knowledge base. Both ACEDS and Hanzo seek to provide legal and information professionals with the skills and tools needed to contain the costs of ediscovery while mitigating its risks. 

Hanzo helps organizations develop their ediscovery readiness strategy for data within the collaboration platform Slack through our purpose-built legal hold and data collection tool, Hanzo Hold. Hanzo, already an industry leader in capturing dynamic data sources to provide clarity and control to corporate legal and compliance teams,” understands the tension between information governance and legal hold obligations necessitating data preservation. It’s that knowledge that we sought to share with the ACEDS community. 

And this year was the perfect time to join forces, as the rapid shift to remote work in 2020 has forced immediate changes to where and how legal professionals get their work done. In light of that shift, we wanted to know what collaboration platforms legal professionals—and their organizations—are using and what problems they’re having with the associated data. 


What We Asked in the Collaboration Data Benchmark Survey


While teams have been physically separated this year due to the coronavirus pandemic, there’s been no letup in our need to collaborate, share ideas, and coordinate our shared work. The legal profession, long dependent on office spaces and the physical proximity to tools and resources that they allow, has not been exempt from the overnight shift to entirely remote work. The need to stay connected has accelerated the already fast growth of collaboration tools like Slack—but many companies haven’t paused to update their information governance and ediscovery processes for the data that these collaboration platforms create.  

That’s a problem, because collaboration data is not amenable to existing ediscovery tools. Channel-based messaging applications like Slack are, in many organizations, largely replacing email, yet organizations often aren’t prepared to preserve or collect the data that those tools generate should it become relevant to litigation. 

What ediscovery and information governance challenges are corporate legal teams encountering with collaboration data? How are corporate legal teams rising to those challenges? What tools and resources do they need? 

These are the questions that Hanzo and ACEDS asked in our collaboration data benchmark survey. We assembled this anonymized multiple-choice survey to gain insights into the industry benchmarks around collaboration data and its relationship to ediscovery and overall litigation readiness. 


Learn the Results at Our Upcoming Webinar 


On Wednesday, November 18, 2020, from 1 to 2 p.m. Eastern, we’re hosting a webinar on “The State of Collaboration Data and Corporate Readiness: Benchmark Survey Results.” We’ll have an expert panel to present and interpret those results, including: 


  • The Honorable Xavier Rodriguez, U.S. District Judge for the Western District of Texas; 

  • Amy Sellars, Assistant General Counsel for Cardinal Health; 

  • Mike Quartararo, the President of ACEDS; and 

  • Brad Harris, the Vice President of Product at Hanzo. 

Beyond breaking down the survey results, our panel will also provide insights into how organizations should prepare for their ediscovery obligations and what tools and skill sets they should have at the ready. 

Registration is open now. We hope to see you there!

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